What is the
New Arrival List?
This is a free email announcement that goes out 1 to 2 times a
month. It informs our customers of specials, baby
info, and new
additions to StillAdorable.com.
Click here to join for free.
We do not share or sell
email addresses or customer information to any other
business.
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What if I
want to give my purchase as a gift?
We have some great baby shower and new arrival gifts! If you want to give your purchase as a gift do the following
when checking out. Simply fill in
your address for the billing address and the recipient's address for the
shipping address. Include your gift
message when asked "Is this a gift? Include your gift message
here." You will be emailed your
receipt and your order will include a packing list only with your gift
message attached. If you would like your item gift wrapped, check
the box marked "Add $5.00 for Gift Wrapping-allow 4 extra days
for shipping".
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Does StillAdorable
purchase baby clothing & shoes?
We are now transitioning to offer only handmade gift items.
You are still able to purchase new & gently used clothing &
shoes from us at this time, however, we are no longer
purchasing these items. We suggest donating these
items to your favorite charity, or selling them on Ebay.
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How do I redeem or purchase a gift certificate?
Go to the Gift Certificate Page to buy
or redeem your gift certificates!
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Is it safe to enter my credit card information on the internet?
We use a secure server for all of our credit card transactions. This
secure server encrypts credit card information. If you
still do not feel comfortable entering your credit card information online,
please feel free to use our "offline" order form which allows you to pay via
credit card, check, or money order through the mail. Instructions for offline ordering are available
when checking out.
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When will I receive my baby's order?
All credit card orders are shipped within 5 business days unless
otherwise noted. We will send you an email notification when your
package has been
shipped. If you are paying via check, we
will ship your order after the payment has been received and cleared.
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How much does shipping cost?
The shipping charges are dependent on the
contents of your order. You will see the shipping charge in your shopping
cart when you are checking out. All orders outside of the US will incur an
additional shipping charge of $10.
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When I
was checking out the shopping cart told me that an item was out of stock. Why
didn't the item say "out of stock" in the catalog?
The item was not out of stock when you put it into your shopping cart.
However, between the time you put it in the cart and checked out, someone else
put it into their cart and checked out before you did. Items are not
listed as "out of stock" until they have been purchased. This way, if
someone decides to abandon a shopping cart, our customers still have access to
our entire inventory.
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How do I know the condition of the
previously adored items?
All items in the clothing & shoes category explain the condition in the
description. If the item states NEW! in the description, this
means that it was purchased directly from the manufacturer or
wholesaler. If you have any questions about a particular item,
please contact us with the item number and your question.
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What payment methods does StillAdorable.com
accept?
We accept, Mastercard, VISA, money orders, and personal checks. Personal
checks will be held for a period of 10 days to ensure sufficient funds. If
you would prefer to pay via personal check or money order please fill
out the payment form.
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What if I am not happy with my merchandise?
In the unlikely event that you are not satisfied with your purchase, simply send an email to
service@stilladorable.com within
10 days after receipt of your merchandise.
We will send you complete instructions on how to return the merchandise and receive a
full refund. If you contact us within 10 days after the receipt of your
merchandise, we will guarantee a full refund, no matter what the reason.
We will however ask you for the reason in order to better serve you in the
future.
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How are the previously
adored items prepared for sale?
We wash all previously adored merchandise prior to shipment. We use Era
Detergent. It is always recommended, however, that you wash all new
and used baby clothes in the detergent that you use for your own adorable baby.
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What size should I order my baby?
Sizes vary dramatically from manufacturer to manufacturer and they rarely
correspond to the baby's age. If in doubt, always order on the
larger side. It is better to receive clothes that baby can grow into than
clothes that are outgrown before they are ever worn.
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I mistyped my credit card information, but
after I went back and fixed it, it still gave me the same error. What
should I do?
Leave the shopping cart completely and re-enter it. (For example: Click on the
"HOME" button and then click on the "SHOP" button, and then click on the "Place
Order" text. ) Your order should all still be intact if you have "cookies"
enabled on your computer (this is a property of your browser that allows
information from a website to be stored on your computer.) You will be
able to once again re-enter the correct credit card information.
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How do I pay via personal check or money order?
Click here and fill out form for a request
to make a purchase via check or money order. Or send an email to
sales@stilladorable.com
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What if my question is not answered here?
Simply Contact Us.
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